Shipment Policy – EvaMavel

Effective Date: January 6, 2025

Introduction

At EvaMavel, we understand the excitement of receiving your new products as soon as possible. Our Shipment Policy outlines the details regarding shipping methods, delivery timelines, costs, and responsibilities for your order. Please read this policy to understand how your order will be processed and shipped.

1. Shipping Methods

We offer a variety of shipping methods to meet your needs. The available shipping options depend on the destination address and the size of your order. At checkout, you will be able to choose the shipping method that best suits your preferences.

  • Standard Shipping: This is our most economical option, with a delivery time of 5-7 business days within the United States.
  • Expedited Shipping: For faster delivery, we offer expedited shipping that typically arrives within 2-3 business days.
  • International Shipping: We also offer international shipping to select countries. Delivery times for international orders vary based on the destination.

All shipping times are estimates and are not guaranteed, as factors such as customs processing and weather conditions may affect delivery times.

2. Shipping Costs

Shipping fees are calculated at checkout based on the size of your order, the shipping method chosen, and your delivery address. Shipping fees are added to your order total during checkout before you confirm your purchase.

We occasionally offer promotional discounts or free shipping for certain orders or products. These offers will be clearly indicated at checkout, and specific terms and conditions may apply.

3. Order Processing and Handling

Orders are processed within 1-2 business days of receipt. Please note that orders placed on weekends or holidays will be processed the next business day. We strive to ensure all orders are shipped promptly, but in some cases, delays may occur due to product availability or technical issues.

Once your order is shipped, you will receive a shipment confirmation email with tracking information (if available) to help you track your order’s progress.

4. Shipping Restrictions

Currently, we offer shipping to most addresses within the United States, including Alaska and Hawaii. For international orders, we ship to selected countries. Please note that EvaMavel is not responsible for any customs duties, taxes, or other fees that may apply to international shipments. These charges are the responsibility of the customer.

In the event that we are unable to ship to your location, we will notify you before processing your order.

5. Delivery Times

Domestic Shipping: Standard domestic orders typically arrive within 5-7 business days. Expedited orders are usually delivered within 2-3 business days, depending on your location.

International Shipping: Delivery times for international orders can vary widely depending on the destination. You can expect delivery within 10-21 business days, though customs processing may cause delays.

Please note that EvaMavel is not responsible for delays caused by third-party couriers or customs procedures.

6. Lost or Damaged Shipments

In the rare case that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue. If your order is lost or damaged, we will either send a replacement or provide a refund, depending on your preference and the outcome of the investigation.

7. Address Accuracy

It is the customer’s responsibility to ensure the accuracy of the shipping address provided at checkout. EvaMavel is not responsible for shipping delays or issues caused by incorrect address information. If you notice an error with your shipping address after placing an order, please contact us immediately to make any necessary changes before the order is processed.

8. Tracking Your Order

Once your order has been shipped, we will send you an email with tracking details (if available). You can use this tracking number to follow the progress of your package through the carrier’s website. If you have any issues tracking your order, please feel free to contact our customer service team.

9. Contact Us

If you have any questions regarding our Shipment Policy or need assistance with your order, please contact our customer support team: